Usability Evaluation of a Web Design Interface

Usability valuation of a nett Design Interface 1/12 http//ojni. org/602/usability. htm Usability military rank of a net Design Interface by Karen D. King, RDH, MHeD and Dr. Rosalee Seymour, Associate Professor, EdD, RN Abstract This trace presents the results of a usability paygrade of the weather vane conception interfac e for an instructional whole archetype on herpes virus simplex and Apthous Ulcers. Usability is defin ed as the measure of a products potential to accomplish the goals of its substance ab drug substance abusers (Dumas, 1999). The whole and the web port were de sign(a) to deliver instruction to undergrad alveolar hygien e students.The three volitiony-nilly selected users/ lawsuits for this military rating were from an undergrad uate class of dental hygienics students. This report describes the usability military rating planning, im plementation, selective in make believeation analysis methods, and results. The results try out that conducting usabili t y evaluations help to conciliate the organization and ease of glide of an interactive, net-base d, instructional unit. Usability military rating of a meshwork Design Interface Computers are used to educate, in m both instances, with conventional ports that i nclude those used to pee-pee documents and manipulate data.A weave port, which was tasteed in t his case, is very contrary from a conventional one. The nett is a domain that must be instantly u s up to(p) and support many talk modalities. wind vane digiters must focus on the computer user whose goal is to gather information kind of than to create documents or manipulate data (Raj ani & Rosenberg, 1999). It is critical that the accomplishment of the users goals be the capital objective o f a usability evaluation (UE) of mesh office larboard design. exploiters will not be able to access correc t pages unless the constructed land localize reflects their inevitably and contains a navigation scheme that all in allow s at large(p) access to the desired information (Nielsen, 2000a). In blade larboard designs the properties of color, sound, navigation, and placement must be considered from a different perspective than with c onventional interfaces. Usability evaluation social occasions. The faculty of the Department of Dental Hygiene, where this evaluation was conducted developed an viva pathology course for undergraduate student s in dental hygiene and wanted to deliver it via a vane design interface.The instructional unit o n Herpes Simplex and Apthous Ulcers is the prototype for gild instructional units to follow. It was anticipated that conducting a UE, on the prototype instructional unit blade interface, would enable appellative of any usability issues or problems relevant to this meshwork interface before the constru ction of subsequent instructional units. In retention with Rajani and Rosenberg (1999), the basal designs of this UE were agr eed upon as 1) to determine if the sack-based Herpes Simplex and Apthous ulcer prototype is faint t o navigate 13/3/2013 050Usability valuation of a sack up Design Interface 2/12 http//ojni. org/602/usability. htm and meets the goals of undergraduate dental hygiene students, 2) to use any identifie d problems to revise this unit, 3) to make recommendations on the construction of additional units based on this prototype, 4) to save faculty clock time, and 5) to insure students goals will be met in t he Web interface format. The Literature Usability evaluations include a range of methods for identifying how users genuinely i nteract with a prototype or end Web place. Planning of a UE egins with a statement of the ove rall purpose and objectives for the investigation and a clear credit of the problem (Hom, 1999 Instone, 1999). In a typical approach a UE is conducted piece of music users perform projections and a modera tor watches, be givenens, and records for later data analyzes and reporting of result s (Fichter, 2000) . The next steps are the identification of the report/users and the design of the study. graham flour (2000) describes many ways to get feed behind about the usability of a Web site. Graham (2000) recommends that a moderator observe a user representing the sites target audi ence as they navigate the site.Graham (2000) cautions moderators against the prisonbreak of the subject/user while conducting any remarks. Nielsen (2000a) also recommends that the user/subj ects be representative of the target hearing and not colleagues or others who whitethorn know too m uch about the site. Nielsen (2000a) recommends that user/subjects perform particular proposition working classs durin g a UE as opposed to asking them to just play on the test site. These test delegates need to be re presentative of the types of travails that users will actually perform on the Web site at heart the Web in terface being tested.Nielsen (2000a) suggests that the moderator solicit comments from users as they progr ess by means of to occupation completion to help determine their thought process. Hom (2000) refers to thi s encouragement of user comments during the evaluation as the think aloud protocol. H om (2000) describes this technique as one in which the user verbalizes any thoughts, feelings, and/or opinions while interacting with the test site. The inclusion of the think aloud protocol all ows the moderator to softly measure how the user approaches the Web interface and what consideratio ns they celebrate in mind when using it.For example, a user verbalizing that the sequence of steps, d ictated by a proletariat, is different from what was expected, could demonstrate an interface problem (Ho m, 2000). Hom (2000) recommends using the qualitative think aloud method in participation with exploit measures. The performance measures add to the data accumulate noting such things as 1 ) the time it scoop ups for a user to bring to pass a task, 2) the number a nd type of wrongdoings per task, 3) the number of users completing a task successfully, and 4) the enjoyment of the user with the si te (Nielsen, 2000a).After determining the study design and identification of the users, Spool et al. (199 9) in compact with Nielsen recommend development of specific tasks for users to perform during the UE. In addition to a task list, Hom (1999) advocates during the planning course of UE that on e specify materials essential and the site evaluation environment. Rubin (1994) agrees that the U E process needs test users from the target population to evaluate the degree to which a product meets specific 13/3/2013 050 Usability Evaluation of a Web Design Interface /12 http//ojni. org/602/usability. htm criteria. Rubin (1994) describes six fundamental elements of a UE 1) a clear statement of the problem and/or evaluation objectives, 2) a sample of users, which may/may not be randomly cho sen, 3) a setting representative of the actual work environme nt, 4) observation of users who either use or review a representation of the product, 5) a collection of quantitative performance and qualitative preferences measures, and 6) an analysis leading to recommendation for design of the product evaluated.When analyzing data from having conducted a UE, rather than accompaniment hypotheses one is looking for patterns to identify common problems, in the remarks or observations, betwixt use rs (Dumas, 1999 Hom, 1999). Performance data is statistically canvass while qualitative data, equanimous by observing the users actions and opinions, is analyzed for trends. The data analysis results should lead to identification of strengths and recommendations for improving the site or pro duct (Nielsen, 2000a Spool, et al. 1999 Hom, 1999 Dumas, 1999). Usability Evaluation The Case This UE was conducted because usability problems, within any prototype, are important to discover prior to the costly, time consuming, construction of a web interface for additional i nstructional units. The specific purpose of this UE was to determine if the Web interface presented the H erpes Simplex and Apthous Ulcer prototype interactive educational unit in a way that allowed underg raduate dental hygiene students to successfully achieve unit outcomes.Specific objectives for this usability evaluation were to determine 1) navigational and/or organizational problems with the Web interface, 2) the presence of any confusing term inology in the site, 3) if the site meets the goals of the user, 4) if the users can wind up the as write tasks, and 5) users attitudes toward the Web site. Methods A rendering of the UE environment, user pickaxe criteria and profiles, usability evaluation process, the task list, and evaluation measures for this study follow. Usability evaluation environment. The UE took place in the moderators private campus office.This is a quiet, well-lit room with a light temperature, equipped with a Dell computer workstation, which was used for the evaluation. A sign allegeing Usability Evaluation in Session. Please Do Not Disturb was posted on the closed office door to keep interruptions and distractio ns. The UEs were conducted on July 2, 2001, at 100 p. m. , 200 p. m. , and 300 p. m. Subject/users interacted with the Herpes Simplex and Apthous Ulcers Web interface one at a time. Each subject /user had 20 proceeding to complete the usability evaluation. Subjectuser selection and profile.Three randomly selected undergraduate dental hygi ene students, from a target population of 24 (class of 2002), became subjectusers. every last(predicate) 24 students will be required to take the unwritten pathology courses including the instructional units reflect ing the results of this UE. Alphabetical order by users last name obdurate the order of subjectuser participation. In order to be selected the subject/users must stupefy met the quest criteria 1) be an undergraduate 13/3/2013 050 Usability Evaluation of a We b Design Interface 4/12 http//ojni. org/602/usability. htm ental hygiene student, 2) have successfully completed one academic year of the Denta l Hygiene Program, 3) have anterior experience with the Internet, and 4) have previous experien ce with Web web browsers The demographic characteristics of the users for this evaluation were that 1) they all were female, 2) ages 25, 22, and 43, 3) all had successfully completed on e academic year in the Dental Hygiene Program, 4) all had previous experience with the Internet, and 5) all had between 1 and 3 years experience with Web browsers. Administration protocol. Prior to the UE a training tract and session of 30 proceedings were provided to from each one subjectuser.The training session include a brief description of the UE proce ss, purpose and objectives, and the UE protocol operating instructions. Each subject/user was given an opportun ity to review the share and ask any questions before agreeing, by signing a consent form, to be a voluntary participant. The UE packet included 1) a user profile questionnaire, 2) a task list , 3) a statement of the purposes of the evaluation, 4) evaluation instructions, and 5) a consent form. Prior to each actual UE every subjectuser was again given a 10-minute review of the UE instructions and opportunity to ask questions.Subjects/users were told it would take one hour to complete the entire UE process 20 proceedings to complete the task list. According to Nielsen (2000a) , a UE time of 30 minutes or less is qualified to conduct a UE. An additional 15 minutes allowed time for the user to verbalize about the Web interface and to complete a follow up questionnaire to de termine their attitude towards the Web interface. The remaining 15 minutes of the hour the moderat or used to review celebrates of comments and observations and to make corrections so that no misunder standing would bechance later in interpreting results.Shneiderman (1998) suggests the moderator rewrite UE notes as soon as possible, reducing moderator errors in note interpretation later. The subjectusers were required to use the think aloud method (Hom, 2000) to provid e subjective data in conjunction with the collection of various performance measures. The performa nce measures included 1) the time it took the user to complete the task list 2) the number of er rors per task, 3) the number of users completing the task list successfully in the allotted time, and 4 ) the attitude of the user toward the Web interface.In addition, the moderator collected qualitative data by observing each user during completion of each task and taking notes regarding their f acial expressions, opinions verbalized, and verbalized thoughts while completing UE. The mo derator make notes on the opinions and thoughts of the user following UE. Finally, the subje ctusers completed a questionnaire to describe their attitudes about the Web interface. Implementation piloting the UE administration protocol.A De partment of Dental Hygiene professor, fa miliar with the Internet, Web browsers, and oral pathology pilot tested the UE administration protoco l one week prior to testing subjectusers. The moderator provided the pilot test user with the s ame pre UE instructions and task list that would be given to subject/users. The pilot test resul ted in no problems with the UE administration protocol. The moderator sight the pilot test subject/us er and collected the same quantitative and qualitative data that was to be collected from th e research 13/3/2013 050 Usability Evaluation of a Web Design Interface 5/12 http//ojni. rg/602/usability. htm subjectusers. The results of the pilot test showed that the UE protocol could be use d with subject/users without revision. Pre-training for UE. At 1230 p. m. July 2, 2001, the subjectusers arrived for the pr e UE training session. The moderator distri neverthelessed the UE packet and described the purpose and proce dures of the UE. The users were give n an opportunity to review the UE packet and to ask questions . Each of the three subjectusers signed consent forms before leaving the pre UE training. Administration of UE. Each of the three subject/users arrived at the moderators offi ce for the UE.The moderator reviewed the evaluation instructions and gave time for any additional q uestions to be effected. The following sequence of events occurred for the three users, each a) beg an the UE , 2) completed the task list, 3) responded to questions about the evaluation experience, 4 ) added thoughts or opinions regarding interaction with the Web interface, and 5) remaining the mo derators office in 45 minutes each. The executive used the remaining 15 minutes of each of the t hree hours to rewrite portions of notes taken during observation in preparation for the UE report o f results. toil list and description. The tasks were identified using the purposes and objective s of the UE. The task list includes 10 primary tasks for subject users to perform in navigation of the Website interface for the Oral Herpes Simplex and Apthous Ulcers prototype. The task list beginning(a) base wi th accessing the Website via the interface and progressing through the instructional unit follows. Because many of the 10 primary tasks were repeated the actual count of performing tasks is 31. labor movement 1 with the browser open go to www. etsu. edu/cpah/dental/dcte760.This task was elect to determine if users, indicating they had between 1 and 3 years experience with a Web b rowser, would have a problem accessing a Web site when given further a Web shroud without a dir ect link. Task 2 read the instructions on the first page of the Web site and click on the lin k that it directs you to go to first. This task was to determine the clarity of the Web interface in p roviding instructions for beginning the instructional unit. Task 3 click on assignment 1 Task 4 access the discussion forum and enter your name and email address .This task helped determine the Web interface design, by allowing for observing if users had difficulty locating the discussion forum field of operations and/or entering information into it. Task 5 When done in discussion forum, recall to assigning 1. This task will ident ify if users have difficulty returning to the designated page using the Web interface. Task 6 check off on duty assignment 2 Task 7 Read the content on Apthous Ulcers. This task requires users to read content on a Web page on the site. Task 8 cluck on the images on this page to enlarge them. This task determines the e ase of click navigation to enlarge thumbnail images. 3/3/2013 050 Usability Evaluation of a Web Design Interface 6/12 http//ojni. org/602/usability. htm Task 9 retort to appellative 2. This task determined if users could navigate the We b interface via a link taking them vertebral column to a designated page in the Web site. Task 10 adjudicate the study questions in identification 2. The study questions direct the user through a series of multiple-choice items in a linear fashion. Correct responses allow the u ser to continue to the next question while incorrect responses require the user to go rearward to the questi on and make another attempt to answer.Users cannot go to the next question until the previous q uestion is answered correctly. This task requires navigating through a series of questions with the potential for vent cover version and forth if an answer is wrong. This task determined if users could succe ssfully navigate the Web interface to the study questions Task 11 When the study questions are all answered, return to subsidization 2. This tas k again measures their ability to use the Web interface to return to a designated page in the Web site. Task 12 Click Assignment 3. Task 13 Read the entire case 2 Herpes Simplex.Again, users are required to read c ontent on the Web site exclusively they must use the Web interface design to do it succe ssfully. Task 14 When you have finished reading Case 2, return to Assignment 3. This task de termined if users could navigate the Web interface to a case study contained within the instructi onal unit and return to a designated page in the Web site. Task 15 Click on Assignment 4. Task 16 Go to Case 1. Task 17 Fill in the diagnosis form. This task required students to fold up a case, fill in case study information obtained from previous exercises.This task measures the Web interfaces ease of navigation using forms to complete information. Task 18 acquaint the Form. This task demonstrates if the Web interface allows for ea sy form submission upon completion. Task 19 Return to Assignment 4. User must complete a form by diagnosing the case s tudy patient in this assignment. This task determined if users could substantially navigate the case stud y, fill in the appropriate form fields, submit the form, and return to the designated page in the We b site. Task 20 Click on Assignm ent 5. Task 21 Go to the reflection form.This task demonstrates if the Web interface all ows users to navigate to the reflection form. Task 22 Write your reflections on the unit on the form. A form to reflect on the in structional unit is required for assignment 5. This task demonstrates if users will be able, through thi s Web interface, to make text edition entries in the appropriate form fields in the reflection form. 13/3/2013 050 Usability Evaluation of a Web Design Interface 7/12 http//ojni. org/602/usability. htm Task 23 Submit the form. The task determined if users could navigate the Web inter face to send the completed reflection form electronically.Task 24 Return to Assignment 5. Determines if users via the Web interface, can eas ily return to a designated page in the Web site. Task 25 Go to the course evaluation survey. An evaluation form is included in this instructional unit to determine student attitudes and satisfaction levels with the instructional un it. This task measures if the Web interface allows the user to good fold up a survey on the site. Task 26 unload the course evaluation survey. This task determined if users using the Web interface, could easily navigate a form to reply to the questions. Task 27 Submit the survey.This task measures whether the Web interface allows use rs to easily submit form information electronically. Task 28 Return to Assignment 5. This task measures the Web interface as it allows u ses to return to designated pages in the Web site with ease. Task 29 Go to the discussion forum. This task determined if the users could open t he forum and is a test of the Web interface design and its ease of promoting discussion. Task 30 Make a forum entry indicating that you have finished the usability evaluati on. This task measures the Web interface designs success with entering comments into a discussion forum.Task 31 Return to Assignment 5. This task measures the Web interface designs succ ess with returning us ers to designated pages in the Web site. (N=31 navigational tasks) Non-task performance measures. Following Nielsen, (2000a) subjectusers were asked t o use the think aloud method in conjunction with performance measures. The quantitative measu res to be evaluated included the 1) amount of time to complete the task list, 2) number of err ors per task, 3) number of users completing the task list successfully in the allotted time, and 4) at titude of users toward the Web interface.In addition to the quantitative measures, the administrato r collected qualitative data during and after the usability evaluation by each user. This UE was designed to measure the ease of undergraduate dental hygiene student user s navigation through the Oral Herpes Simplex and Apthous Ulcers instructional unit prot otype Web interface. Although all task completion or non completion allowed for tests of the in terface, the following three questions focus more directly on navigation of the prototype Web inte rface Do all the navigational links in this Web site work correctly?Is the organization of this Web site consistent? Is there any confusing terminology regarding navigation and organization on this Web site? Results The success or failure on each task performed as well as the qualitative data collect ed from the 13/3/2013 050 Usability Evaluation of a Web Design Interface 8/12 http//ojni. org/602/usability. htm post-test interview and the post-test questionnaire are reported. Because the tasks in the UE were short, the quantitative data collected was based on the entire task list and not on each task independently. Users had capable time to complete the enti re task list.There were 31Website interface navigation tasks completed by three subject/users with a total of seven navigation errors. 1. User 1 took 20 minutes to successfully complete the task list with one Web i nterface navigation error. 2. User 2 took 18 minutes to successfully complete the task list with three Web interfa ce navigation errors. 3. User 3 took 19 minutes to successfully complete the task list with three Web interface navigation errors Task 1 Users 1 and 2 completed task 1 easily and were able to successfully open t he designated Web site without Web interface navigation error.User 3 entered the Web site address in the search line of the Web browser, an error message was returned by the browser, and wherefore the user entered the Web site address in the address line of the browser and was able to successfully access the home page of the instructional unit via the Web site interface. In this c ase the navigational error relates to lack of knowledge about where to type in a Web address in a Web browser. Task 2 Read the instructions on the first page of the Web site and click on the lin k that your are directed to go to first.User 1 asked, Do I make the decision myself to go to assi gnment 1 or to the course syllabus? The administrator did not answer this question as the instruct ions o n the Web page indicated the first link. This error, while not hearty since both links ta ke the student to the appropriate Web page to begin the instructional unit as well as the usability evaluat ion, could add user frustration to the mix. Users 2 and 3 use the Web site interface on the first page of the Web site to readily access the ask location.Task 3, 4, and 5 Click on Assignment 1 and enter your name and email address in the discussion forum. When this task is complete, return to Assignment 1. User 1 was unable to re adily use the Web interface to access the discussion forum. This user consistently scrolled to the bottom of any page before reservation any choices about where to go next. This scrolling is not consider ed an error in the prototype but could indicate that the Web interface design needs revision to stop this behavior. Once the discussion forum was accessed, this user asked, Is this where I go to post my name? The administrator did answer in the affirmative an d the user continued with the task. Upon completion of the discussion forum entry user 1 could not navigate back to the desig nated page. The administrator finally intervened and instructed the user to use the back press release on the browser. The user then looked for the back key on the keyboard. Further instructi on from the administrator got the user back on task. When user 2 realized that the task involved a discussion forum, the user indicated n o previous 13/3/2013 050 Usability Evaluation of a Web Design Interface 9/12 ttp//ojni. org/602/usability. htm experience with discussion forums of any type. Her response was Am I being timed, b ecause here is the first problem? The administrator reassured the user that there is as much ti me as needed to perform the task. Upon submission of the discussion forum entry, user 2 chose the back get-up-and-go on the browser right away. User 3 got to the discussion forum easily, but then asked, Am I the subject? The administrator infor med the user that the responses in the form fields did not matter and that any i nformation could be entered in any field.Upon submission of the form entries, user 3 used the back firing on the browser but indicated that she thought only one click of the back button was sufficient. All users successfully completed the task. The Web interface design was not the culprit in these task struggles. Tasks 6, 7, 8, and 9 Click on Assignment 2. Read the content on Apthous Ulcers. Cl ick on the images to enlarge the view. Return to Assignment 2. Users 1 and 3 did not click o n the images to view a large pas seul of the image. Both disregarded this portion of the task com pletely.Perhaps the images were large enough for them. User 2 opened the larger view of the images a nd returned to the designated page in the Web site indicating no problem with the Web interface d esign in the area of enlarging images. All users returned to the designated page in the Web site, but only one user complete d the entire task successfully. Tasks 10 and 11 Answer the study questions in Assignment 2. When the study questio ns are all answered, return to Assignment 2. All users navigated through the study questions ea sily.User 1 expressed embarrassment, because the administrator of the UE is also a faculty member in the Department of Dental Hygiene, and the user did not want the administrator to know if the answers to the study questions were incorrect. The administrator reminded user 1 that the an swers to the questions were not the purpose of this evaluation. The Web site was being evaluated n ot the knowledge of the user. User 1 continued to navigate through the study questions, but indicated distress any time she chose an incorrect response to a study question.It is fictive this frustration related to having to go back and continue to answer until the answer was correct befo re going on. User 2 quickly realized that the links chosen by user 1 were a different color. Sin ce all users participated in the UE on the same computer, the visited hyperlinks were apparent. U ser 2 easily navigated the questions with much less distress about incorrect responses, because sh e realized that her peers had chosen incorrectly as well. User 3 also noticed the visited hyperlinks and navigated the questions without incident.However, user 3 had a problem choosing answers beca use the hyperlink was on only one letter, the user had devil positioning the mouse pointer exactly over the angiotensin converting enzyme letter link. The user clicked several times before realizing that the link ar ea was very small. This indicates an area of the Web interface design that needs improvement. All users successfully completed these tasks. Tasks 12, 13, and 14 Click on Assignment 3. Read Case 2. When you have finished re turn to Assignment 3. Users 1 and 3 quickly read the case and returned to the designated We b page.User 2 appeared to have accidentally clicked the wrong link and could not locate Cas e 2. The administrator provided instruction because the user seemed frustrated. After the user located the correct page, there was no problem completing the task. Here it is hard to distingui sh if this is a 13/3/2013 050 Usability Evaluation of a Web Design Interface 10/12 http//ojni. org/602/usability. htm Web interface design error or not. Tasks 15, 16, 17, 18, and 19 Click on Assignment 4. Fill in the form. Submit the form. Return to Assignment 4. This was the first form in the Web site.User 1 began with OK, what is this? The user had never filled in a form and submitted it through a Web site. Users 2 and 3 both accessed and filled in the required information in the form fields and returned to the designa ted Web page easily. User 1 took more time, but successfully completed the task. Tasks 20, 21, 22, 23, and 24 Click on Assignment 5. Go to the reflection form. Fill in the form. Submit the form. Return to Assignment 5. This was the second experience with the Web interface using a form. All three users accessed, filled in the form, and submitted the form wi thout a problem.Task 25, 26, 27, and 28 Go to the course evaluation survey. Complete the course eva luation survey. Submit the survey. Return to Assignment 5. Users 1 and 2 had difficulty loc ating the survey link on the page. Once the survey evaluation link was located, no user had any difficulty completing the task. User 3 completed the task easily, but after submission of the form, the user clicked on the back button to return to the designated Web page in the site. As use r 3 clicked on the back button she said, Is it erasing the form information if I am going back wi th the back button? The moderator assured her the action of the back button would not erase fo rm input after submission. Task 29, 30, and 31 Go to the Discussion Forum. Make a forum entry indicating that you have finished the UE. Return to Assignment 5. By task 31, all users were familiar with th e site and had no tro uble navigating the discussion forum and returning to the designated page in the W eb site. Upon completion of the task list, each user had the opportunity to comment on the Web site and offer suggestions and opinions. The following were offeredUser 1 indicated that she would be more comfortable if the administrator had not bee n watching her progress. She indicated being watched so closely do her very nervous and she th ought the site would have been much easier to navigate on her own. She indicated that she like d the set up of the Web interface and asked if there were going to be other sites like this for her u se in the dental hygiene curriculum. User 2 indicated that she liked the site and thought it was easy to use. User 3 lik ed the site and would like similar sites for other topics in the dental hygiene curriculum.She indi cated that she did not like using the back button after all the forms. All three users expressed nervo usness about being watched by the administrator. D iscussion A sample of three users completed this UE. Nielsen (2000b) indicates that three to f ive participants in a UE are adequate. Usability problems were identified in some part of nine of the ten primary tasks on the task list. In addition, some of the problems as told by the users, rela ted to 1) the administrator present during the UE was also a professor in the Department of Dental Hygiene in 3/3/2013 050 Usability Evaluation of a Web Design Interface 11/12 http//ojni. org/602/usability. htm which the user is a student, 2) the evaluation was conducted during the summer school session, and 3) all users were also students in the administrators class. Users reported being mo re nervous about the site content in the presence of this administrator. In future UE studies th e usability administrator should be a neutral observer The questionnaire completed by the users following the usability evaluation demonstra ted user satisfaction with the site.Shneiderman (1998) suggests users should give their subje ctive impressions of the Web interface. All but one of the responses indicated that the us ers were satisfied with the sites navigation and organization. The users indicated that the t erminology used in the site was clear, they were able to complete the assigned tasks easily, the site me t their needs, and the users liked the appearance of the site. The only responses not scored as sati sfactory were related to using the back button. Overall, all three users indicated the ease of na vigating the Web site interface was satisfactory. RecommendationsIt is evident from the results of this UE that Web-based interfaces for instructional words should be evaluated for usability problems. Corrections, suggested by the results, to the Oral Herpes Simplex and Apthous Ulcers instructional unit prototype and Web interface should be make and the site re-tested before continuing development of the remaining nine courses in the oral pat hology Web-based instructional unit series. The usability evaluation of the Oral Herpes Simplex and Apthous Ulcers Web-based inst ructional unit prototype resulted in the following recommendations for improvement to the Web site n avigation and organization. . This may be one time when the use of standard link colors should be violated. Students using the same computer to complete an instructional unit would be able to discern the answ ers chosen by the student previously using the computer. Changes in the Web interface design for te sts so that the link color does not change when a user chooses a particular response is recommended. 2. When assigning form submissions, provide a link to take the user back to the designated page in the Web site. The users in this UE did not like using the browsers back button after completing the forms nor following entries to the discussion forum.The Web site interface desig n will be changed so the confirmation pages following discussion forum postings and submission of forms will tak e the user back to the page accessed immediately prior to the form or discussion f orum. 3. The hyperlinks for the answers to study questions were not large enough. Cli cking on a one letter link made users have a hard time identifying the link. This Web site interfac e design will be corrected so that the entire cell in which the letter choices are located will be the hyperlink. ConclusionsThe UE conducted on the Oral Herpes Simplex and Apthous Ulcers instructional unit pro totype Web design interface proved to be a successful method for the determination of usability problems in a 13/3/2013 050 Usability Evaluation of a Web Design Interface 12/12 http//ojni. org/602/usability. htm Web-based instructional delivery method. The users identified usability problems with the Web interface as well as with their own skill or lack of skill with using any browser. Re commendations for revision have been identified by the police detective and will be implemented. Authors NoteShould anyone w ish to examine the Website and review the Herpes Simplex and Apthous U lcer instructional unit prototype it can be accessed at http//www. etsu. edu/cpah/dental/dcte760/. References Dumas, J. , & Redish, J. (1999). A Practical Guide to Usability testing. Portland In tellect Books. Fichter, D. (2000). Usability Testing Up Front. Online, 24 (1), 79-84. Graham, J. (2000). 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